I – Improvement: Continuous Delivery Needs Continuous Refinement

This chapter is a masterclass in continuous improvement without bureaucracy. Evan introduces simple but powerful tools like action-oriented retrospectives, visible improvement trackers, and minimum metric sets that drive real change—not just good intentions.

You’ll learn how to shift from output metrics (e.g. hours logged) to value and flow-based metrics (e.g. cycle time, team health, customer adoption), and how to embed improvement cycles into your daily, monthly, and quarterly cadences.

Evan warns against the common pitfall of retrospective fatigue and shows how to make feedback loops matter. He gives concrete guidance on cultivating psychological safety, surfacing uncomfortable truths, and celebrating small wins that compound over time.

Consulting takeaway: Evan provides executive coaching and team training on building resilient, feedback-driven cultures that evolve faster than competitors.